Frequently asked questions
Find answers to the most common questions about our service, lead times, and available options.
What is the lead time for my order?
Up to 30 days. We quote conservatively, we often deliver faster. Some simple orders: 10-15 days. Exact lead times are confirmed after human validation of the quote.
Can I cancel my order once placed?
Custom product = no legal right of withdrawal (EU exception art. 16 Directive 2011/83/EU). Any cancellation after technical validation incurs cancellation fees. See our Terms of Sale for details.
What is heat treatment? What is the warping risk?
Heat treatment hardens the steel (indicative HRC). Risk: slight warping depending on geometry. Honest communication: we mention this risk before ordering. Warping case? After-sales service on a case-by-case basis with professional assessment.
What file formats do you accept?
DXF only (no PDF, SVG, images). Max 10 MB. We automatically detect common anomalies (open contours, splines) and help you correct them.
Is the quote final before payment?
Estimated quote until human validation. After validation, price confirmed. Payment requested only after validation. Zero surprises.
I don't understand the DXF error returned. How do I fix it?
We describe the anomaly as clearly as possible and suggest an action. Email support for complex cases. You can upload a corrected version immediately after feedback.
Have more questions?
Contact us directly by email, we're here to help.
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