Question 1

What is the lead time for my order?

Accepted Answer

Up to 30 days. We quote conservatively, we often deliver faster. Some simple orders: 10-15 days. Exact lead times are confirmed after human validation of the quote.

Question 2

Can I cancel my order once placed?

Accepted Answer

Custom product = no legal right of withdrawal (EU exception art. 16 Directive 2011/83/EU). Any cancellation after technical validation incurs cancellation fees. See our Terms of Sale for details.

Question 3

What is heat treatment? What is the warping risk?

Accepted Answer

Heat treatment hardens the steel (indicative HRC). Risk: slight warping depending on geometry. Honest communication: we mention this risk before ordering. Warping case? After-sales service on a case-by-case basis with professional assessment.

Question 4

What file formats do you accept?

Accepted Answer

DXF only (no PDF, SVG, images). Max 10 MB. We automatically detect common anomalies (open contours, splines) and help you correct them.

Question 5

Is the quote final before payment?

Accepted Answer

Estimated quote until human validation. After validation, price confirmed. Payment requested only after validation. Zero surprises.

Question 6

I don't understand the DXF error returned. How do I fix it?

Accepted Answer

We describe the anomaly as clearly as possible and suggest an action. Email support for complex cases. You can upload a corrected version immediately after feedback.

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